We use both ‘first party’ and ‘third party’ cookies. ‘First party’ means us, Coventry Building Society. ‘Third party’ means other organisations.

 

First party cookies

These are our own cookies that we currently use:

BrowserWarningSupressed

• When you first visit our site, we show a banner asking you to accept cookies from us. When you’ve clicked to tell us your choice, this cookie stops the banner appearing. 
• This is a ‘persistent’ cookie.
• It will automatically expire after 90 days.
  

 

Sat_track

• This is our Adobe plugins cookie.
• This cookie allows us to use Adobe technology to collect information about visitors to our site, for example, which site you have come from.
  
• This is a session cookie which is set when you first visit the site.
• It will be removed when you close your browser.

 

Analytics

• This is our analytics preference cookie.
• It remembers if you’ve accepted cookies to allow us to log which pages you visit and for how long.
  
• This is a ‘persistent’ cookie.
• It will automatically expire after 10 years.
  

 

Performance-and-Marketing

• This is our marketing preference cookie.
• It remembers if you’ve accepted cookies to allow us to monitor how successful our adverts and webpages are.
• This is a ‘persistent’ cookie.
• It will automatically expire after 10 years.

 

Third party cookies

We place these on your computer, but they’re managed by Google, Adobe, Gemalto and Hotjar.

These cookies collect anonymised IP addresses to help us understand where our visitors are based. No other personal data is collected by these cookies.

These are the third party cookies we currently use:

 

Google Analytics

• _utma, _utmz, _utmb, _utmc, _utmt
  
• These cookies are managed by Google.
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
• _utma, _utmt and _utmz are ‘persistent’ cookies. They’re set when you first visit our site.
• _utma automatically expires after 2 years.
• _utmz automatically expires after 6 months.
• _utmb and _utmc are session cookies. They’re set when you first visit our site. They’re removed when you close your browser.

Google's policy for their third party cookies is  here: www.google.co.uk/policies/privacy/partners.

 

Adobe Analytics

• s_cc, AMCV#, s_v3, s_ptc
  
• These cookies are managed by Adobe Analytics.
  
• We use them to collect information about:
  • how many site visitors we have
  • how visitors use our site
  • where visitors come from, both geographically and from which website
  • page load speed
• Because it is set by our website, s_cc is a first party cookie.
• It is set on your first visit to our site and expires when you close your browser.
• AMCV# is a visitor ID cookie – it is used to identify a unique visitor.
• It is a ‘persistent’ cookie and will automatically expire after 2 years.
• s_v3 stores the Previous Page Name through the getPreviousValue plugin.
• s_ptc stores the Page Performance data through the Performance Timing Tracking plugin.
• s_v3 and s_ptc are session cookies and expire when you close your browser.

 

Adobe Target

• Mbox
  
• This cookie gives us the ability to test which content is more relevant to you and show you personalised content based on your behaviour.
• Because it is set by our website, this is a first party cookie.
• It will automatically expire after 2 weeks.

 

To opt out of Adobe cookies, please visit www.adobe.com/uk/privacy/opt-out.html.

 

For more information, visit www.experienceleague.adobe.com/docs/core-services/interface/administration/ec-cookies/cookies-privacy.html.

 

Hotjar

We use Hotjar to help us to track behaviour across pages so we can understand how you use our website through tools such as heatmaps, session recordings, and surveys.

• It does not collect any personal information that can be used to identify you.
• Hotjar stores information about:
  • where you interact with our site
  • how you interact with our site
  • the order you look at pages
  • what device you use to access our site
• _hjAbsoluteSessionInProgress, _hjIncludedInPageviewSample and _hjIncludedInSessionSample will automatically expire after 30 minutes.
• _hjid, _hjShownFeedbackMessage, _hjClosedSurveyInvites, _hjDonePolls and _hjMinimizedPolls are ‘persistent’ cookies and will automatically expire after 1 year.
• _hjTLDTest, _hjFirstSeen, _hjSessionResumed, _hjRecordingLastActivity and _hjRecordingEnabled are ‘session’ cookies and will be removed when you close your browser.

For more information, visit www.hotjar.com/cookies.

 

Youtube Video

• PREF, VISITOR_INFO1_LIVE, YSC
• These cookies are managed by YouTube and we use them to collect information about how many people view the videos on our site.
• PREF and VISITOR_INFO1_LIVE are persistent cookies which are set when you first view a video on our site. PREF will automatically expire after 2 years and VISITOR_INFO1_LIVE after 8 months.
• YSC is a session cookie which is set when you visit a page on our site with a video and which will be removed when you close your browser.